Your Privacy Matters
ResoluTech Privacy Policy
Welcome to ResoluTech. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data, as well as your rights regarding your information.
Data Collection
Understand what data we collect and why.
Data Usage
Learn how we use your data to enhance your experience.
Data Protection
Discover the measures we take to safeguard your information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
We collect information that you provide directly to us, such as when you create an account, fill out a form, or communicate with us. This may include your name, email address, phone number, and other contact details.
We also collect information automatically as you navigate our site, including your IP address, browser type, and browsing behavior. This helps us improve our services and provide a better user experience.
Your data is used to personalize your experience, process transactions, and communicate with you. We implement robust security measures to protect your information from unauthorized access, alteration, or disclosure.
For more detailed information, please refer to our full privacy policy.
Privacy Policy FAQs
Find answers to common questions about our privacy practices and how we protect your data.
What information does ResoluTech collect?
Personal Information:
– Contact Details: Name, email address, phone number, postal address.
– Account Information: Username, password, and other details needed to create an account.
– Payment Information: Credit card details, billing address, and other financial information used to process payments.
Usage Data:
– Technical Information: IP addresses, browser type, operating system, device information, and other technical details.
– Website Interaction: Pages visited, links clicked, time spent on pages, and the dates and times of your visits.
– Location Data: Geographical location data based on your IP address or other location-aware technologies.
Communication Data:
– Support Interactions: Records of your communications with our support team, including chat logs, emails, and call recordings.
– Feedback and Surveys: Information provided in response to surveys, feedback forms, and reviews.
How does ResoluTech use my information?
To Provide Services:
– Account Management: To create and manage your account, process transactions, and deliver the services you request.
– Customer Support: To respond to your inquiries, provide technical support, and resolve issues.
To Improve Our Website:
– Analytics: To analyze usage data and website performance to improve functionality and user experience.
– Customization: To personalize your experience and provide content and features that match your preferences.
To Communicate With You:
– Service Updates: To inform you about changes to our services, policies, and important notices.
– Promotional Communications: To send you promotional materials, special offers, and other marketing communications (if you have opted in to receive them).
Legal and Compliance:
– Regulatory Compliance: To comply with legal obligations, respond to legal requests, and enforce our terms and conditions.
– Fraud Prevention: To detect, prevent, and address fraud, security breaches, and other potentially harmful activities.
Is my data secure with ResoluTech?
We implement a variety of security measures to maintain the safety of your personal information, including:
– Encryption: Data encryption both in transit and at rest.
– Access Controls: Restricted access to personal information based on a need-to-know basis.
– Security Audits: Regular security audits and assessments to identify and address vulnerabilities.
– Secure Payment Processing: Use of secure payment gateways and compliance with PCI-DSS standards for processing financial transactions.
Your Rights?
Access: You have the right to request a copy of the personal data we hold about you and to obtain information about how we process it.
Correction: You have the right to request the correction of any inaccurate or incomplete data.
Deletion: You have the right to request the deletion of your personal data, subject to legal obligations that may require us to retain certain information.
Data Portability: You have the right to request that we transfer your personal data to another organization, or directly to you, under certain conditions.
Opt-Out: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in these emails.
Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.
Does ResoluTech share my information with third parties?
We do not sell, trade, or otherwise transfer to outside parties your personal information except as described below:
Trusted Third Parties:
– Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services. These parties are contractually obligated to protect your information and only use it for the purposes for which it was shared.
– Business Partners: Partners with whom we collaborate to offer co-branded or joint services. These partners are required to uphold the same level of data protection as we do.
Legal Compliance:
– Law Enforcement: When required by law, we may disclose your information to government authorities or other third parties in response to subpoenas, court orders, or other legal processes.
– Protection of Rights: To protect our rights, privacy, safety, or property, and that of our users or others.
Have more questions?
Get in Touch
Phone
819-484-1184
info@resolu.tech
Hours
Monday to Friday: 8am – 10pm
Saturday: 9am – 12pm
Review Our Privacy Policy
Your privacy is important to us. Please take a moment to review our privacy policy and understand how we protect your data.